Legal & Compliance

Grievance Officer

As required under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021

⚖
Ajeet Joshi
Grievance Officer — Trade Mirror
🏢 Operated by
NARR-AD TECHNOLOGY PRIVATE LIMITED
📧 Email
support@ai-trademirror.com
🌏 Location
Rajasthan, India
⏳ Acknowledgement
Within 24 hours of receipt
✓ Resolution
Within 72 hours of acknowledgement
📅 Available
Monday to Saturday, 10:00 AM – 6:00 PM IST

📝 How to File a Grievance

Send an email to support@ai-trademirror.com with the subject line: "Grievance — [Your Issue]"

Please include the following in your complaint:

  • Your registered mobile number or email address
  • A clear description of the issue or complaint
  • Any relevant dates, transaction IDs, or screenshots
  • The resolution you are seeking

You will receive an acknowledgement within 24 hours and a resolution within 72 hours.

⏰ Resolution Timeline

1
Grievance Received
Your complaint is received at support@ai-trademirror.com
2
Acknowledgement — within 24 hours
We send you a confirmation email with a ticket number and expected resolution date
3
Investigation
The Grievance Officer reviews your complaint, gathers relevant information, and investigates the issue
4
Resolution — within 72 hours
We communicate the outcome to you by email. If resolution takes longer, we update you with the reason and revised timeline.

📄 Types of Complaints We Handle

  • Data privacy — concerns about how your personal data is handled
  • Account issues — login problems, unauthorised access, account deletion requests
  • Payment disputes — refund requests, double charges, payment not reflecting
  • Content issues — inaccurate analysis, report errors, missing insights
  • Notifications — unwanted communications, inability to opt out
  • Child safety — concerns about a minor using the platform
  • Any other concern — anything that affects your experience or rights as a user
Legal Basis: This Grievance Officer is designated in compliance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, under the Information Technology Act, 2000. Trade Mirror is committed to addressing user grievances fairly, promptly, and in accordance with applicable Indian law.